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Description This position acts as the single point of accountability for delivering projects on time and on budget; directing team members on multiple projects and ensuring they provide high quality and cost effective services; ensuring the strategic directions of projects are in line with the project scope, the company and client objectives. You must possess basic project management skills, be very customer focused, and be detail oriented. You will be a secondary technical contact for clients and will need to be able to quickly understand and manage through a wide range of business issues and technical challenges. Attention to detail and responsiveness are highly valued skills that are required in this role. In addition, this role requires you to handle multiple projects simultaneously, meet deadlines, effectively managing production staff workloads and communicating progress. You must be a solutions focused self-starter, have high standards, be able to take direction, and be able to work independently as well as on a team to meet deadlines. Priorities: 1. Customer Satisfaction 2. Schedule Tasks 3. Inform stakeholders 4. Enforce Project Scope & Manage Timeline Responsibilities: • Task Management: Schedule all project tasks within 1 business day giving high priority to tasks that are already late when they are given to you. • Keep Project Tasks current. No task will ever be later than 1 week, ever. • Track completion of daily/weekly project tasks. • Project Planning: Lay out timelines in order to help meet aggressive deadlines. This will include following up to ensure deadlines are adhered to and deliverable at the specified times. • Ensure customer satisfaction through timely and constant communication, properly setting client expectations, and acting as a consultant to the client. • Identify opportunities for the client to improve their business using Solid Cactus products or services and present them to the client. • Regularly communicate all project task status' to stakeholders, present project status', change history, risks, issues to management team. • Ensure deadlines are met – both internally and externally. • Keep Projects on budget. • Actively share knowledge and learning from project experiences. • Immediately assess critical issues and take appropriate steps to escalate. • Work as an integral part of the overall company by nurturing customer relationships - go the extra mile. • Meet aggressive deadlines, even if requiring extended work hours. • Complete any additional tasks or responsibilities that management assigns.